Returns & Exchanges
At Fellow, we stand behind the quality of our brewing equipment and want you to be completely satisfied with your home cafe setup. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely pack your gear in its original packaging, ensuring all components and manuals are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it to your package, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once received at our warehouse, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing