Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for home goods?
We offer a 30-day return window for all unused products in their original packaging. Please note that shipping fees are non-refundable unless the item arrived damaged.
Do your products come with a warranty?
Yes, all Fellow hardware and home electronics come with a standard 1-year limited warranty that covers manufacturing defects. You can extend this by registering your product on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm or Klarna.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate cancellations or modifications within 30 minutes of order placement.
Are your products sustainably sourced?
We are committed to quality and ethical manufacturing. We partner with suppliers who adhere to strict environmental standards and use recyclable materials in our packaging whenever possible.